If you encounter any complications related to your delivery, the courier, or any other matter, please reach out to us at info@viccistudios.com, and we will assist you in resolving the issue. Remember that you can always track your order by accessing the account section.

All of our parcels are dispatched via tracked & insured delivery methods. If your parcel is lost in transit, this is covered on our end and we will arrange a replacement for you.

If a delivery is refused or if multiple delivery attempts have been made or if we have contacted you to ask that you contact the courier to recover your parcel and you do not do this, the parcel will be returned to one of the courier's hubs and destroyed. If this happens we cannot recover the parcel, we will not provide a refund and we will not provide a replacement.

Failure to contact the courier, accept the parcel delivery, arrange parcel collection or arrange parcel redelivery is the customer's responsibility. We take zero responsibility in the event that the customer does not contact the courier to arrange redelivery following failed deliveries. We take zero responsibility in the event that the customer does not contact the courier to provide additional address information where needed. We take zero responsibility if the customer refuses delivery of the parcel. We take zero responsibility if the customer does not arrange parcel pickup following failed deliveries. We take zero responsibility in the event that the customer enters an incorrect delivery address and does not resolve this with the courier, which ends in the parcel being returned and destroyed. In all of these situations the parcel will be returned to one of the courier's hubs where it will be destroyed. If this happens we cannot recover the parcel, we will not provide a refund and we will not provide a replacement.

In the event of the tracking information showing the parcel has been delivered and customer claiming they did not receive the parcel we will provide a shipping label to confirm that the parcel was dispatched to the correct address. Once we have provided the shipping label the customer must contact the courier directly for further enquiries. In situations where the shipping label shows the parcel was dispatched to the correct address and the tracking information shows the parcel was delivered we will not provide a refund or provide a replacement. The customer must contact the courier directly and open a claim with the courier.